Terms of Service

Welcome to BacksplashX! These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by these Terms. 

1. General Information

  • Company Name: BacksplashX
  • Website: BacksplashX.com
  • Contact Information: support@backsplashx.com

We reserve the right to update or modify these Terms at any time, and the changes will be effective immediately upon posting on this page. Please check this page regularly to stay informed of any updates.

2. Product Availability and Pricing

  • All product descriptions, prices, and availability are subject to change without notice. We strive to provide accurate product information, but errors may occur. In the event of an error, we will contact you to resolve the issue.
  • Prices are listed in USD. There's no taxes or shipping fees, which is great to shopping with us.

3. Orders and Payment

  • By placing an order on our website, you are offering to purchase products under these Terms. All orders are subject to acceptance and availability.
  • We accept payment through various methods, including credit/debit cards, PayPal, and any other payment options available at checkout.
  • Once your order is placed, you will receive a confirmation email containing your order details. This email serves as an acknowledgment of receipt of your order but does not constitute acceptance of the order.

4. Shipping and Delivery

  • We offer shipping to worldwide.
  • Delivery times and shipping costs are calculated during checkout based on your location and the selected shipping method.
  • We are not responsible for any delays caused by third-party carriers or customs processing.
  • If the product is damaged or lost during transit, please refer to our Return & Refund Policy for further instructions.

5. Returns and Refunds

  • Please refer to our Return & Refund Policy for details on our return and refund process.
  • Only unused, full-box products in original packaging are eligible for returns. We do NOT accept returns for leftover sheets or partial boxes.

6. Product Information and Use

  • We make every effort to ensure that product images and descriptions on our website are accurate, but due to variations in monitor settings and natural variations in the tiles, colors and patterns may appear differently in person.
  • Tiles are intended for their specified use in accordance with manufacturer guidelines. We are not responsible for any improper installation or use.

7. Limitation of Liability

  • To the fullest extent permitted by law, BacksplashX will not be held liable for any damages arising from the use of our products, including but not limited to accidental, incidental, special, or consequential damages.
  • Our total liability to you for any claim related to the products purchased on our website is limited to the amount you paid for the product.

8. Intellectual Property

  • All content on our website, including product images, descriptions, logos, graphics, and text, is the property of BacksplashX and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, or distribute any content from the website without our express permission.

9. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website and make a purchase.

10. Account Creation and Security

  • To make purchases on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • If you suspect any unauthorized use of your account, please contact us immediately.

11. Governing Law and Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of California.
  • Any disputes arising from these Terms will be resolved through [mediation, arbitration, or court], and you agree to submit to the jurisdiction of the courts in California.

12. Force Majeure

  • We are not responsible for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, acts of terrorism, or government actions.